Student Complaint Information

Students taking classes at New England Institute of Technology (NEIT) should attempt to resolve any issues or complaints by first using the Student Conflict Resolution Procedure described in the Student Handbook. For cases that cannot be satisfactorily resolved internally, NEIT is required to provide both current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student’s resident state.

For students taking courses on campus, complaints concerning NEIT related to fraud or advertising, approval to operate, quality of education or accreditation requirements may be directed to the Rhode Department of Attorney General’s Office, 150 South Main Street, Providence, RI 02903.

For a complaint about an NEIT distance learning program, contact the appropriate authority in your state of residence. Following is a list of available complaint process information for all states.

Alabama
Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL 36130-2000
http://www.ache.state.al.us/
http://www.accs.cc/complaintform.aspx

Alaska
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
customer.service@alaska.gov

Alaska Office of Attorney General
Consumer Protection Unit
1031 West Fourth Avenue, Suite 200
Anchorage, AK 99501
attorney.general@alaska.gov
http://www.law.state.ak.us/pdf/consumer/FORM_complaint.pdf

Arizona
Arizona State Board for Private Postsecondary Education
1400 West Washington, Room 260
Phoenix, AZ 85007
http://azppse.state.az.us/UserFiles/PDF/complaint_form.pdf

 

Arkansas
Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Avenue
Little Rock, AR 72201
ADHE_Info@adhe.edu
http://www.adhe.edu/SiteCollectionDocuments/AcademicAffairsDivision/Delores/APPENDIX%20J%20Student%20Grievance%20complaint%20process%20%20new.pdf

California
California Bureau for Private Postsecondary Education
PO Box 980818
West Sacramento, CA 95798-0818
bppe@dca.ca.gov
http://www.bppe.ca.gov/enforcement/complaint.shtml (procedure)
http://www.bppe.ca.gov/forms_pubs/complaint.pdf (form)

Colorado
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
http://highered.colorado.gov/Academics/Complaints/default.html (procedure)
http://highered.colorado.gov/Academics/Complaints/FileComplaint.asp (form)

Connecticut
Connecticut Department of Higher Education
61 Woodland Street Hartford, CT 06105-2326
info@ctdhe.org

Connecticut Department of Consumer Protection
165 Capitol Avenue, Room 110
Hartford, CT 06106
Consumer Complaint Hotline: (800) 842-2649
trade.practices@ct.gov
http://www.ctdhe.org/POSA/pdf/CP2ComplaintForm.pdf

Delaware
Delaware Higher Education Office
Carvel State Office Building, 5th Floor
820 North French Street
Wilmington, DE 19801-3509
dheo@doe.k12.de.us


Delaware Attorney General
Consumer Protection Wilmington
820 North French Street 5th Floor
Wilmington, DE 19801
consumer.protection@state.de.us

District of Columbia
Office of the State Superintendent of Education
Education Licensure Commission
810 First Street NE, 9th Floor
Washington, DC 20002
(202)727-6436
http://osse.dc.gov/sites/default/files/dc/sites/osse/publication/attachments/complaint_form_4_11.pdf (form)

Florida
Florida Department of Education
Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Commissioner@fldoe.org
http://www.fldoe.org/cie/complaint.asp

Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place, #220
Tucker, GA 30084-5334
http://rules.sos.state.ga.us/docs/392/5/06.pdf

Hawaii
State of Hawaii Department of Commerce & Consumer Affairs
Office of Consumer Protection
235 South Beretania St, Room 801
Honolulu, HI 96813-2419
(808) 586-2630
http://hawaii.gov/dcca/ocp/consumer_complaint/Complaint%20Form%20-%20Instruction.pdf (procedure)
 

 

Idaho
(Idaho) State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
PO Box 83720
Boise, ID 83720-0037
(208)332-1587
harv.lyter@osbe.idaho.gov
(must request instructions and form via phone, email, or mail)

Illinois
Illinois Board of Higher Education
431 East Adams Street, 2nd Floor
Springfield, IL 62701-1404
Institutional Complaint Hotline: (217) 557-7359
info@ibhe.org
http://www.ibhe.org/consumerInfo/complaint.htm

Illinois State Board of Education
100 North 1st Street
Springfield, IL 62777
http://webprod1.isbe.net/contactisbe/ (general contact form)

Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
Consumer Fraud Hotline: (800) 243-0618
http://www.illinoisattorneygeneral.gov/about/email_consumers.jsp (procedure)
http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf (form)

Indiana
Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
302 West Washington Street, Room E201
Indianapolis IN 46204
http://www.in.gov/cpe/files/sf39280-complaint.pdf

Iowa
Iowa College Student Aid Commission
603 East 12th Street, 5th Floor
Des Moines, IA 50319
info@iowacollegeaid.gov
https://apps.iowacollegeaid.gov/marketing/docs/constituentrequestform.pdf

Kansas
Kansas Board of Regents
1000 Southwest Jackson Street, Suite 520
Topeka, KS 66612-1368
( 785)296-4917
http://www.kansasregents.org/resources/PDF/524-ComplaintProcedureandForm.pdf

Kentucky
Kentucky Board for Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319
http://bpe.ky.gov/Student%20Documents/Form%20to%20File%20a%20Complaint.pdf

Kentucky Council on Postsecondary Education
1024 Capital Center Drive, #320
Frankfort, KY 40601-7512
http://cpe.ky.gov/

Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, KY 40601-3449
consumer.protection@ag.ky.gov
http://www.ag.ky.gov/NR/rdonlyres/19D2FEF3-0666-49B5-A184-38006DA45B2C/0/complaint_gen.pdf

Louisiana
Louisiana Board of Regents
PO Box 3677
Baton Rouge, LA 70821-3677
http://regents.louisiana.gov/assets/docs/ProprietarySchools/StudentComplaintProcedure.pdf

Maine
Maine Department of Education Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
jonathan.braff@maine.gov

Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

Maryland
Maryland Higher Education Commission
839 Bestgate Road, Suite 400
Annapolis, MD 21401-3013
http://www.mhec.state.md.us/career/pcs/gripe.asp (procedure)
 

Maryland Attorney General
Consumer Protection Division
200 Street Paul Place
Baltimore, MD 21202
Consumer Protection Hotline: (410) 528-8662
consumer@oag.state.md.us
 

Massachusetts
Massachusetts Board of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintprocess.asp

Michigan
Michigan Department of Labor & Economic Growth
Office of Postsecondary Services, Proprietary School Unit
201 N. Washington Square
Lansing, MI 48913
http://www.michiganps.net/complaint.aspx

Minnesota
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
(651)259-3975 or 1(800)657-3866
info.ohe@state.mn.us
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Minnesota Attorney General’s Office
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101
http://www.ag.state.mn.us/ElectronicForms/ComplaintForm.pdf
 

 

Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
www.mississippi.edu/mcca/ (MCCA website)
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf (instructions & form)

Consumer Protection Division
Office of the Attorney General
State of Mississippi
PO Box 22947
Jackson, Mississippi 39225-2947
http://www.ago.state.ms.us/index.php/contact (general contact form) http://www.ago.state.ms.us/images/uploads/forms/MSAGO_Complaint_Form.pdf (general complaint form)

Missouri
Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, MO 65102-1469
(573)526-1577
info@dhe.mo.gov (email)
http://www.dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

Montana
Montana Board of Regents
Office of the Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201
(406) 444-6570

Montana Office of Consumer Protection
2225 11th Avenue
PO Box 200151
Helena, MT 59620-0151
contactocp@mt.gov
https://doj.mt.gov/consumer/consumer-complaints/

 


Nebraska
Nebraska Department of Education Investigations Office
301 Centennial Mall South
PO Box 98987
Lincoln, NE 68509-4987
http://www.education.ne.gov/PPCS/PDF%20Folders/PDF%20Documents/PPCS%20Forms/Complaint-form.pdf

Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005
http://www.ccpe.state.ne.us/PublicDoc/CCPE/

Nebraska Attorney General Consumer Protection Division
2115 State Capitol Parkway
Lincoln, NE 68509
Consumer Protection Hotline: (800) 727-6432
http://www.ago.ne.gov/complaint
http://www.ago.state.ne.us/consumer/emailforms/consumer_complaint.htm

Nevada
(Nevada) Commission on Postsecondary Education
3663 East Sunset Road, Suite 202
Las Vegas, NV 89120
(702) 486-7330
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

New Hampshire
New Hampshire Division of Higher Education
Higher Education Commission
3 Barrell Court, #300
Concord, NH 03301-8531
http://www.education.nh.gov/highered/
http://www.education.nh.gov/legislation/hearings.htm#highered

New Jersey
NJ Commission on Higher Education
PO Box 542
Trenton, NJ 08625-0542
Phone: 609-292-4310
nj_che@che.state.nj.us

 

New Jersey Department of Labor and Workforce Development
Office of oversight and Compliance
PO Box 055
Trenton, NJ 08625-0055
http://lwd.dol.state.nj.us/labor/forms_pdfs/edtrain/Conflict%20Resolution%20Questionnaire.pdf

New Jersey Office of the Attorney General
Division of Consumer Affairs
124 Halsey Street
Newark, NJ 07102
http://www.nj.gov/oag/ca/complaint/ocp.pdf
AskConsumerAffairs@lps.state.nj.us

New Mexico
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505
(505) 476-8400
http://www.hed.state.nm.us/Complaint.aspx

New York
New York State Education Department
Office of College and University Evaluation
5 North Mezzanine
Albany, NY 12234
ocueinfo@mail.nysed.gov
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
 

New York State Department of State
Division of Consumer Protection Consumer Assistance Unit 5
Empire State Plaza, Suite 2101
Albany, NY 12223-1556
http://www.dos.ny.gov/consumerprotection/
 

 
North Carolina
Board of Governors for the University of North Carolina
Post-Secondary Education Complaints
c/o Assistant Director of Licensure and Workforce Studies
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27515-2688
(919) 962-4558
studentcomplaint@northcarolina.edu

North Carolina Department of Justice
Attorney General’s Office of Consumer Protection
9001 Mail Service Center
Raleigh, NC 27699-9001
(877) 566-7226 (toll free in NC)
http://www.ncdoj.gov/getdoc/b92bda56-ef5b-4bad-8717-854c28b27438/Consumer-Complaint-Form.aspx (printable form)

North Dakota
Office of Attorney General
Consumer Protection & Antitrust Division
Gateway Professional Center
1050 East Interstate Ave. Ste. 200
Bismarck, ND 58503-5574
(701)328-5570
http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf

Ohio
Ohio Board of Regents
30 East Broad Street, 36th Floor
Columbus, OH 43215-3414
(614) 466-6000
http://www.ohiohighered.org/board

Ohio Attorney General Consumer Protection Section
30 East Broad Street, 14th Floor
Columbus, OH 43215-3400
http://www.ohioattorneygeneral.gov/consumercomplaint

 


Oklahoma
Oklahoma State Regents for Higher Education
Academic Affairs Office
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
(405) 225.9100
 

Consumer Protection Unit
Attn: Investigative Analyst
313 North East 21st Street
Oklahoma City, OK 73105
http://www.oag.state.ok.us/oagweb.nsf/ccomp.html (instructions)
http://www.oag.state.ok.us/consumer/complt.nsf/complaint.html (online form)
 

Oregon
(Oregon) Office of Degree Authorization
1500 Valley River Drive, Suite 100
Eugene, OR 97401
(541) 687-7478 http://www.osac.state.or.us/oda/about.html

Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court Street NE
Salem, OR 97301-4096
http://www.doj.state.or.us/finfraud/pdf/concompform.pdf

Pennsylvania
Pennsylvania Department of Education
Division of Higher & Career Education
333 Market Street
Harrisburg, PA 17126-0333
(717) 783.8228
http://www.education.state.pa.us/portal/server.pt/community/private_licensed_schools/8993/complaints/531093

Pennsylvania Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
http://www.attorneygeneral.gov/uploadedFiles/Complaints/BCP_Complaint_Form.pdf

Puerto Rico
Commonwealth of Puerto Rico
Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900 00910-1900
(Chapter XIII, page 128)
Puerto Rico Department of Justice
PO 9020192
San Juan, PR 00902-0192 00902-0192

Rhode Island
Rhode Island Board of Governors for Higher Education
80 Washington Street – Shepard Building
Providence, RI 02903
(401) 456-6000
http://www.ribghe.org/

Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
(401) 274-4400
 

South Carolina
South Carolina Commission on Higher Education
Nonpublic Postsecondary Institution Licensing
1333 Main Street, Suite 200
Columbia, SC 29201
(803) 737-2260
http://www.che.sc.gov/AcademicAffairs/License/Complaint_procedures_and_form.pdf

 

 South Dakota
South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14, Suite 3
Pierre, SD 57501-8053
1-800-300-1986 (In-State)
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx (online form)
 


South Dakota Board of Regents
306 East Capitol Ave, Suite 200
Pierre, SD 57501-2545

Tennessee
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
(615) 741-3605
http://www.tn.gov/thec/Divisions/LRA/PostsecondaryAuth/Complaint%20Form.rtf

Texas
Texas Workforce Commission
Career Schools and Colleges
101 East 15th Street, Room 226-T
Austin, TX 78778-0001
http://www.twc.state.tx.us/svcs/propschools/ps401a.pdf

Texas Higher Education Coordinating Board
Academic Affairs and Research
P.O. Box 12788
Austin, TX 78711
http://www.thecb.state.tx.us/reports/PDF/1904.PDF?CFID=4217188&CFTOKEN=80256085 (FAQ #23)

Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
https://www.oag.state.tx.us/consumer/complaintform.pdf

 Utah
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
consumerprotection@utah.gov
http://consumerprotection.utah.gov/complaints/manual.html

Vermont
Vermont Department of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501
http://education.vermont.gov/new/pdfdoc/pgm_postsecondary/EDU-Complaint_Resolution_Statement_for_Postsecondary_Education_Matters.pdf

The State of Vermont
Office of the Attorney General
109 State Street
Montpelier, VT 05609-1001
http://www.atg.state.vt.us/issues/consumer-protection.php

Virginia
State Council of Higher Education for Virginia
101 North 14th Street
James Monroe Building, 9th Floor
Richmond, VA 23219
communications@schev.edu
http://www.schev.edu/students/studentcomplaintProcess.asp (procedure)
 

Washington
Washington Higher Education Coordinating Board
PO Box 43430
Olympia, WA 98504-3430
dainfo@hecb.wa.gov
http://www.hecb.wa.gov

Washington State Office of the Attorney General
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504-0100
 

West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd East, Suite 700
Charleston, WV 25301-2800
 

State of West Virginia Office of the Attorney General
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
(800) 368-8808
http://www.wvago.gov/pdf/complaint-form-instructions2010.pdf (instructions)
http://www.wvago.gov/pdf/general-consumer-complaint-form.pdf (form)

Wisconsin
Wisconsin Educational Approval Board
30 W. Mifflin Street, 9th Floor
PO Box 8696
Madison, WI 53708
eabmail@eab.state.wi.us
http://eab.state.wi.us/resources/complaint.asp

Wyoming
Wyoming Department of Education
2300 Capitol Avenue Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
Attorney General’s Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002
(800) 438-5799
http://attorneygeneral.state.wy.us/PDF/ComplaintForm.pdf

This list includes contact information for all 50 states, the District of Columbia, and Puerto Rico and should not be construed as informative of what agencies regulate the institution or in what states NEIT is licensed or required to be licensed.

NEIT strives to keep this list current but it is possible that a state’s complaint process or contact information may change without NEIT’s awareness. If the information given for your state is inaccurate, or if you are having difficulty contacting an agency in your state, please contact NEIT’s Office of Student Support Services (401) 739-5000 Ext. 3441
or ssuport@neit.edu for assistance.