Animal and Veterinary Management
The Animal and Veterinary Management program (AVM) is designed to teach the skills necessary to manage a variety of operations in the veterinary and animal industry including veterinary practices, boarding facilities, shelters, and retail operations. Students also will learn marketing and sales techniques applicable for nutritional and pharmaceutical sales. Students who complete the program will earn enough required credits to be eligible to sit for the national veterinary practice manager certification test.
Veterinary and animal business managers are responsible for the day-to-day operations of their workplace. Often, they supervise front desk employees, coordinate hiring processes, assess health care plans and human resource issues, and interact with customers/clients on a variety of issues. Additionally, they may oversee inventory and work directly with distributors.
This program combines very basic veterinary knowledge such as basic anatomy and physiology and pharmacology as well as management skills including human resources, customer service, legal and ethical issues, marketing, and practice management.
Graduates from the AVM program will have the skills and educational requirements necessary to run a small to medium size multi-veterinarian practice, to work as a mid-level manager in a large veterinary hospital, to manage boarding facilities and day cares, to oversee shelters, and to work in sales and marketing in the veterinary or veterinary pharmacology fields.
Program Mission, Goals, and Outcomes
The mission of the Animal and Veterinary Management (AVM) program is to prepare students to become professional office managers in small- to medium-sized veterinary practices. Additionally, it will prepare them to manage specific divisions in larger hospitals under a general practice manager. The program will integrate theory, some hands-on lab, and practicum work to emphasize the application of knowledge.
Provide opportunities for the following:
- Learn basic veterinary technology including terminology, animal restraint practices, introductory anatomy and physiology, and pharmacology
- Understand and apply customer service techniques
- Explore legal and ethical issues faced in veterinary practices to include questions of euthanasia, liability, and financial considerations for veterinary care
- Prepare for entry into the industry through practicum experience
- Demonstrate the ability to supervise employees
- Demonstrate proficiency in advanced customer service techniques
- Define legal and ethical issues in veterinary practices and determine the most appropriate way to address the situations as they arise
- Apply knowledge of human resource information
- Demonstrate proficiency in general management areas to be prepared to sit for the Certified Veterinary Practice Management examination
- Exhibit a readiness to enter the field as a Veterinary Practice Manager by demonstrating management skills and veterinary knowledge as evidenced through practicum performance
- Demonstrate the ability to remain current on laws and regulations specific to veterinary practices
- Apply pharmaceutical knowledge to oversee the safe management of medications and supplies housed in veterinary practices
- Exhibit appropriate compassion and understanding for clients of veterinary practices
- Understand the multiple and dynamic roles of animals in our society as pets, working animals, and service animals.
VET 110 – Intro to Vet Tech
VPM 112 – Anatomy and Physiology for Practice Managers
MGT 134 – Office Administration
VET 120 – Animal Management
MGT 127 – Accounting 1
MGT 150 – Principles of Management 1
VPM 115 – Pharmacology for Practice Managers
VPM 111 – Healthcare Communication Skills
VPM 200 – Small Animals and Society
VPM 220 – Veterinary Practice Management I
VPM 203 – Principles of Economics
MWD XX – Internet Marketing and Branding
VPM 250 – Practicum 1
VPM 240 – Human Resources and Personnel Management
VPM XX – Veterinary Practice Management II
VPM 252 – Practicum II
VPM 245 – Ethical and Legal Issues in Veterinary Practice
VPM 230 – Customer Service in the Veterinary Hospital