Automotive Service Management

Bachelor's Degree

Program Overview

Gain a broad range of business and technical skills applicable to employment in Automotive Service Management. Develop competencies in customer service, personnel management, and systems control. Be prepared to seek a variety of entry- to mid-level positions, including general service manager, sales manager, parts manager, warranty administrator, and fleet manager.

Career Possibilities

  • Auto Body Shop Manager
  • Car Dealer Service Manager
  • Automotive Parts Manager

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Bachelor of Science Degree

The Bachelor of Science in Automotive Service Management degree is designed to provide students with a broad range of management, business, and technical skills applicable to employment in the automotive industries. The program provides education and training in business management, accounting and cash flow, human resources and personnel supervision, financial planning, inventory controls, warranty management, sales and promotions, software applications, and industry specific topics.

Through various teaching methodologies students will be exposed to theory and application of customer service skills, management of employees, and system controls. Graduates of this Bachelor’s Degree program will be prepared to seek entry-level to mid-level positions such as general service manager, sales manager, human resource manager, service writer, parts manager, warranty administrator, fleet manager, auto body repair production manager, and marina and boatyard manager.

Bachelor of Science Degree

Program Mission, Goals and Outcomes

Program Mission:

The Bachelor of Science in Automotive Service Management program is designed to provide students with a broad range of management, business, and technical skills applicable to employment in the transportation industries. The program provides education and training in management, accounting and cash flow, human resources and personnel supervision, financial planning, inventory controls, warranty management, sales promotions, software applications, and industry specific topics. Through various teaching methodologies students will be exposed to theory and application of customer service skills, management of employees, and system controls. Graduates of this BS program will be prepared to seek entry-level to mid-level positions such as general service manager, sales manager, human resource manager, service writer, parts manager, warranty administrator, fleet manager, collision repair production manager, and marina and boatyard manager.

The Bachelor of Science in Automotive Service Management offers opportunities for associate degree graduates of NEIT’s programs in Automotive Technology, Automotive Collision Repair Technology, and Marine Technology, and other two-year colleges to pursue a baccalaureate degree in automotive service management.

Program Goals

  1. To contribute to the transportation service management workforce, hence impacting the shortage identified by employers and the Technical Advisory Committee; and,
  2. To provide quality educational opportunities for students that lead to a Bachelor of Science in Automotive Service Management.

Program Outcomes

  1. To prepare students for a variety of entry-level positions as service managers in the transportation industry.
  2. To provide opportunities for advancement for individuals currently in school or in the workforce.
  3. To cultivate the pursuit of life-long education and participation with professional activities.
  4. To ensure opportunities for advancement for individuals currently in the workforce.

Bachelor of Science Degree

  • AUT 300 Industry Software Applications I
  • AUT 305 Sales and Customer Relations
  • IT 375 Information Systems Management
  • AUT 302 Service Management Operations
  • AUT 306 Environmental Health and Safety
  • MGM 314 Principles of Marketing
  • MGM 315 Accounting & Financial Reporting
  • MGM 311 Data Analysis and Reporting
  • MGM 415 Career Advancement & Success
  • AUT 304 Industry Software Applications II
  • MA 300 Statistics
  • MGM 330 Managerial Accounting
  • MGM 335 Human Resource Management
  • AUT 401 Warranty Administration
  • AUT 402 Inventory Management
  • AUT 403 Introduction to Senior Internship
  • MGM 430 Financial Management
  • AUT 404 Legal Issues & the Dealership
  • AUT 405 ASE Test Preparation
  • AUT 410 Senior Internship (or)
  • MGM 495 Strategic Management & Decision Making (and)
  • MGM 496 Professional Portfolio
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