Automotive Service Management Technology

Bachelor of Science Degree

The Bachelor of Science in Automotive Service Management degree is designed to provide students with a broad range of management, business, and technical skills applicable to employment in the automotive industries. The program provides education and training in business management, accounting and cash flow, human resources and personnel supervision, financial planning, inventory controls, warranty management, sales and promotions, software applications, and industry specific topics.

Through various teaching methodologies students will be exposed to theory and application of customer service skills, management of employees, and system controls. Graduates of this Bachelor’s Degree program will be prepared to seek entry-level to mid-level positions such as general service manager, sales manager, human resource manager, service writer, parts manager, warranty administrator, fleet manager, auto body repair production manager, and marina and boatyard manager.

Program Mission, Goals and Outcomes

Program Mission:
The Bachelor of Science in Automotive Service Management Technology program is designed to provide students with a broad range of management, business, and technical skills applicable to employment in the transportation industries. The program provides education and training in management, accounting and cash flow, human resources and personnel supervision, financial planning, inventory controls, warranty management, sales promotions, software applications, and industry specific topics. Through various teaching methodologies students will be exposed to theory and application of customer service skills, management of employees, and system controls. Graduates of this BS program will be prepared to seek entry-level to mid-level positions such as general service manager, sales manager, human resource manager, service writer, parts manager, warranty administrator, fleet manager, collision repair production manager, and marina and boatyard manager.

The Bachelor of Science in Automotive Service Management Technology offers opportunities for associate degree graduates of NEIT’s programs in Automotive Technology, Automotive Collision Repair Technology, and Marine Technology, and other two-year colleges to pursue a baccalaureate degree in automotive service management.

Program Goals:
1. To contribute to the transportation service management workforce, hence impacting the shortage identified by employers and the Technical Advisory Committee; and,
2. To provide quality educational opportunities for students that lead to a Bachelor of Science in Automotive Service Management Technology.

Program Outcomes:
Graduates of this program will:
1. Be prepared for a variety of entry-level positions as service managers in the transportation industry.
2. Cultivate the pursuit of life-long education and participation with professional activities.
3. Develop the knowledge, skills, and attitudes necessary for advancement in their current workplace.

 

Courses Offered

 

  • AUT 300 Industry Software Applications
  • AUT 301 Sales and Customer Relations
  • IT 375 Information Systems Management
  • MKT 310 Product and Service Marketing
  • AUT 302 Service Management Operations
  • AUT 303 Environmental Health and Safety
  • MGT 222 Accounting II
  • MGT 336 Presentation and Analysis Tools
  • AUT 304 Industry Software Applications II
  • MGT 313 Human Resource Management
  • AUT 401 Warranty Administration
  • ACC 311 Managerial Accounting
  • AUT 402 Inventory Management
  • AUT 403 Introduction to Senior Externship
  • FIN 410 Financial Management
  • AUT 404 Legal Issues and the Dealership
  • AUT 405 ASE Test Preparation
  • AUT 410 Senior Externship
  • AUT 480 Management Seminar