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Student Complaint Information

Student Complaint Information

Students taking classes at New England Institute of Technology (NEIT) should attempt to resolve any issues or complaints by first using the Student Conflict Resolution Procedure described in the Student Handbook.   For cases that cannot be satisfactorily resolved internally, NEIT is required to provide both current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student’s resident state.

New England Institute of Technology is accredited by the New England Association of Schools and Colleges, Inc. (NEASC), Commission on Institutions of Higher Education (CIHE).  Accreditation by NEASC applies to the institution as a whole. Information regarding the NEASC complaint process can be found on its website: https://cihe.neasc.org/information-public/comments-and-complaints.

Complaints concerning NEIT related to fraud or advertising, approval to operate, quality of education or accreditation requirements should be directed to the Rhode Department of Attorney General’s Office, 150 South Main Street, Providence, RI 02903. http://www.riag.ri.gov/ConsumerProtection/About.php.  

Individuals located outside of Rhode Island (except those located in California or Massachusetts) may also direct complaints to the:

Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Boulevard
Warwick, Rhode Island 02886-1304
401.736.1100
Kimberly.Bright@riopc.edu

Complaints by individuals located in California or Massachusetts should be made to their local state agency (see list below). 

Contact information for all state agencies is available below for students who wish to contact their local state agency.

Alabama
Alabama Department of Postsecondary Education
Private School Licensure Division  
P.O. Box 302130
Montgomery, AL 36130-2130
https://www.accs.cc/index.cfm/school-licensure/complaints/  

Alaska
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
EED.ACPE-IA@alaska.gov
http://acpe.alaska.gov/ABOUT_US/Consumer_Protection  

Alaska Office of Attorney General
Consumer Protection Unit
1031 West Fourth Avenue, Suite 200
Anchorage, AK 99501
attorney.general@alaska.gov
www.law.alaska.gov/consumer
http://www.law.state.ak.us/pdf/consumer/FORM_complaint.pdf

Arizona
Arizona State Board for Private Postsecondary Education
1740 W. Adams, 3rd Floor
Phoenix, AZ 85007
https://ppse.az.gov/complaint  

Arkansas
Arkansas Department of Higher Education
Coordinating Board
423 Main Street, Suite 400
Little Rock, AR 72201
ADHE_Info@adhe.edu
http://www.adhe.edu/students-parents/colleges-universites/student-grievance-form

Arkansas State Board of Private Career Education
423 Main Street
Little Rock, AR 72201
sbpce@arkansas.gov
http://www.sbpce.arkansas.gov/complaint
http://www.sbpce.arkansas.gov/complaint-process

California
California Bureau for Private Postsecondary Education
PO Box 980818
West Sacramento, CA 95798-0818
dca@dca.ca.gov
http://www.bppe.ca.gov/forms_pubs/complaint.pdf (form)

Colorado
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
http://highered.colorado.gov/Academics/Complaints/

Connecticut
Office of Higher Education
450 Columbus Boulevard, Suite 510 Hartford, CT 06103-1841
www.ctohe.org
http://www.ctohe.org/StudentComplaints.shtml

Department of Consumer Protection
Complaint Center
450 Columbus Boulevard
Hartford, CT 06103
dcp@frauds@ct.gov 
http://ct.gov/dcp/cwp/view.asp?a=4302&q=506512  
Consumer Complaint Hotline: 800-842-2649

Delaware
Delaware Higher Education Office
Townsend Building 
401 Federal Street, Suite 2 
Dover, DE 19901
dheo@doe.k12.de.us

Delaware Department of Justice Consumer Protection Unit Carvel State Office Bldg.
820 N. French Street, 5th Floor
Wilmington, DE 19801
consumer.protection@state.de.us
http://attorneygeneral.delaware.gov/fraud/cpu/complaint/

District of Columbia
District of Columbia
Office of the State Superintendent of Education
Higher Education Licensure Commission
810 First Street NE, 2nd Floor
Washington, DC 20002
(202)727-6436
http://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints

Government of the District of Columbia
Office of the Attorney General 
441 4th Street, NW
Suite 600 South
Washington, DC 20001
OAG Consumer Protection Hotline: (202) 442-9828
Website: www.oag.dc.gov     
http://oag.dc.gov/service/submit-consumer-complaint  

Florida
Florida Department of Education
Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
http://www.fldoe.org/policy/cie/file-a-complaint.stml  

Georgia
State of Georgia
Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, GA 30084-5305
http://gnpec.org/consumer-resources/gnpec-authorized-school-complainant-form/

Hawaii
State of Hawaii Office of Consumer Protection
Department of Commerce & Consumer Affairs
235 South Beretania St, Room 801
Honolulu, HI 96813-2419
hpeap@dcca.hawaii.gov 
www.hawaii.gov/dcca/ocp  
http://cca.hawaii.gov/ocp/consumer-complaint/

Idaho
Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
PO Box 83720
Boise, ID 83720-0037
board@osbe.idaho.gov
http://www.boardofed.idaho.gov
https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaintprocedures/

Illinois
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333, 
Springfield, IL 62701-1377
http://complaints.ibhe.org/
General Information: info@ibhe.org
Institutional Complaint Hotline: 217-557-7359

Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62701
http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf https://ccformsubmission.ilattorneygeneral.net/
Consumer Fraud Hotlines: 
Chicago 1-800-386-5438, 1-800-964-3013 (TTY)
Springfield 1-800-243-0618, 1-877-844-5461 (TTY)
Carbondale 1-800-243-0607, 1-877-675-9339 (TTY)

Indiana
Indiana Commission for Higher Education
Attn: Complaints
101 West Ohio Street, Suite 550
Indianapolis, IN 46204-1984
http://www.in.gov/che/2743.htm

Iowa
Iowa College Student Aid Commission
430 E. Grand Ave., FL 3
Des Moines, IA 50309
https://www.iowacollegeaid.gov/content/forms-and-applications-and-applications  

Kansas
Kansas Board of Regents
1000 Southwest Jackson Street, Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

Kentucky
Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
Email: cpeconsumercomplaint@ky.gov

Kentucky Commission on Proprietary Education
300 Sower Boulevard
Frankfort, KY 40601  
http://kcpe.ky.gov http://kcpe.ky.gov/forms/FormtoFileaComplaint.pdf  

Office of the Attorney General
Consumer Protection Division
1024 Capital Center Drive
Frankfort, KY 40601
Consumer.protection@ag.ky.gov
http://ag.ky.gov/family/consumerprotection/complaints/Pages/default.aspx

Louisiana
Louisiana Board of Regents
PO Box 3677
Baton Rouge, LA 70821-3677
http://www.regents.la.gov/subhome/students

Maine
Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
http://www.maine.gov/doe/index.html  

Office of the Maine Attorney General
Attorney General's Consumer 
Information and Mediation Service
6 State House Station
Augusta, ME 04333
consumer.mediation@maine.gov
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

Maryland
Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201
http://mhec.meryland.gov.institutions_training/Pages/career/pcs/complaint.aspx

Maryland Office of the Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
http://www.oag.state.md.us/Consumer/complaint.htm  

Massachusetts
Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstufam/complaints/complaints.asp  

Michigan
State of Michigan 
Department of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing Bureau
Administrative Services Section – Complaint Intake
P.O. Box 30018
Lansing, MI 48909
http://www.michigan.gov/pss  

Minnesota
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
(651)259-3975 or 1(800)657-3866
info.ohe@state.mn.us
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Minnesota Attorney General’s Office
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101
http://www.ag.state.mn.us/ElectronicForms/ComplaintForm.pdf

Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
www.mississippi.edu/mcca/ (MCCA website)
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf (instructions & form)

Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211 P: 601-432-6185
http://www.sbcjc.cc.ms.us/pdfs/pg/PSComplaintForm.pdf  

Office of the Attorney General
State of Mississippi
PO Box 22947
Jackson, MS 39205
http://www.ago.state.ms.us/index.php/contact (general contact form) http://www.ago.state.ms.us/forms/complaint-form/  (general complaint form)

Missouri
Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, MO 65102-1469
(573)526-1577
info@dhe.mo.gov (email)
https://dhe.mo.gov/contactus.php

Montana
Montana University System
Office of the Commissioner of Higher Education
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201
http://mus.edu/che/arsa/StateAuthorization/Students.asp  

Montana Department of Justice
Office of Consumer Protection
PO Box 200151
Helena, MT 59620-0151
contactocp@mt.gov
https://dojmt.gov/consumer/consumer-complaints/

Nebraska
Nebraska’s Coordinating Commission for Postsecondary Education

P.O. Box 95005
Lincoln, NE 68509-5005
https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions  

Office of the Attorney General
2115 State Capitol
Lincoln, NE 68509
ago.consumer@nebraska.gov

Nebraska Department of Education
301 Centennial Mall South
P.O. Box 94987
Lincoln, NE 68509-4987
https://www.education.ne.gov/cc/complaint-form/  

Nevada 
Nevada Commission on Postsecondary Education
8778 South Maryland Parkway
Suite 115
Las Vegas, Nevada 89123
www.cpe.state.nv.us

New Hampshire
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
http://www.education.nh.gov/highered/
https://my.doe.nh.gov/ESSWEB/HigherEducation/Complaint.aspx

New Jersey
New Jersey Commission on Higher Education
Office of the Secretary of Higher Education
1 John Fitch Plaza 
10th Floor, PO Box 542
Trenton, NJ 08625-0542
http://www.state.nj.us/highereducation/
http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml  

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, New Jersey 07102
http://www.njconsumeraffairs.gov/Pages/File-a-Complaint.aspx  

New Mexico
New Mexico Higher Education Department
Private Postsecondary Schools Division
2048 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100
http://www.hed.state.nm.us/institutions/complaints.aspx

New York
Office of College and University Evaluation
New York State Education Department
89 Washington Avenue
Room 960 EBA 
Albany, NY  12234
ocueinfo@nysed.gov
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

New York State Education Department
116 West 32nd Street, 5th Floor
New York, New York 10001
http://www.acces.nysed.gov/bpss/student-rights

New York State Department of State
Division of Consumer Protection
Consumer Assistance Unit
99 Washington Avenue
Albany, New York 12231-0001
Consumer Assistance Hotline: 518-474-8583 or 800-697-1220 https://www.dos.ny.gov/consumerprotection/form/complaintform.asp  

North Carolina
North Carolina Community College System Office of Proprietary Schools
200 West Jones St.
Raleigh, North Carolina 27603
http://www.nccommunitycolleges.edu/proprietary-schools  

North Carolina Department of Justice
Consumer Protection Division
Attorney General's Office
Mail Service Center 9001 
Raleigh, NC 27699-9001
http://www.ncdoj.gov/Consumer/2-2-12-File-a-Complaint.aspx
http://www.ncdoj.gov/getdoc/59be4357-41f3-4377-b10f-3e8bd532da5f/Complaint-Form.aspx  

North Dakota
North Dakota University System
State Authorization
1815 Shafer Street, Ste. 202
Bismarck, ND 58501-1217
http://www.ndus.edu/state-authorization/

North Dakota Consumer Protection Division
Office of Attorney General
Gateway Professional Center
1050 E. Interstate Ave. Suite 200
Bismarck, ND 58503-5574
https://attorneygeneral.nd.gov/sites/ag/files/documents/ConsumerComplaint-SFN7418.pdf

Ohio
Ohio State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481 
Columbus, OHIO 43215-31414 
http://scr.ohio.gov/
http://scr.ohio.gov/LinkClick.aspx?fileticket=%2bwaKHWPRAH8%3d&tabid=68

Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215  
https://www.ohiohighered.org/students/complaints  

Ohio Attorney General
Consumer Protection Section
30 East Broad Street, 14th Floor
Columbus, OH 43215
http://www.ohioattorneygeneral.gov/

Oklahoma
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
(405) 225-9100
http://www.okhighered.org/current-college-students/complaints.shtml  

State of Oklahoma 
Oklahoma State Regents for Higher Education
3700 N.W. Classen Boulevard, Suite 250
Oklahoma City, OK 73118
http://okhighered.org/current-college-students/complaints.shtml

Oklahoma Office of the Attorney General
Public Protection Unit 
Attn: Investigative Analyst 
313 N.E. 21st Street  
Oklahoma City, OK 73105
http://www.oag.ok.gov/

Oregon
Higher Education Coordinating Commission 
Private Postsecondary Education 
Office of Degree Authorization 
255 Capitol St NE, Salem, OR 97310
http://www.oregon.gov/highered/institutions-programs/private/Documents/ODA/ODA-StudentComplaint-Form.pdf

Higher Education Coordinating Commission
Office of Private Postsecondary Education: Private Career Schools
775 Court Street NE Salem, OR 97301-3827
http://www.oregon.gov/HigherEd/Pages/priv_career_schools.aspx
http://www.oregon.gov/highered/Documents/HECC/PCS/ComplaintProcedure(H).pdf  

Oregon Department of Justice
Consumer Protection
help@oregonconsumer.gov 
https://justice.oregon.gov/consumercomplaints/OnlineComplaints/OnlineComplaintForm/en  

Pennsylvania
Pennsylvania Department of Education
333 Market Street, 12th floor
Harrisburg, PA 17126
http://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/Students-Complaints.aspx#tab-1

Pennsylvania Office of Attorney General
Bureau of Consumer Protection
15th Floor, Strawberry Square
Harrisburg, PA
17120
https://www.attorneygeneral.gov/Quick_Links/Pennsylvania_Attorney_General_Complaint_Forms/

Puerto Rico
Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900
http://www.ce.pr.gov/

Puerto Rico Department of Justice
Apartado 9020192
San Juan, PR 00902-0192
http://www.justicia.pr.gov/

Rhode Island
Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Boulevard
Warwick, Rhode Island 02886-1304
401.736.1100
Kimberly.Bright@riopc.edu

Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
(401) 274-4400
http://www.riag.ri.gov/ConsumerProtection/About.php  

South Carolina
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
http://www.che.sc.gov/
http://www.che.sc.gov/AcademicAffairs/License/Complaint_procedures_and_form.pdf

South Dakota
South Dakota Board of Regents
306 East Capitol Ave, Suite 200
Pierre, SD 57501
info@sdbor.edu 
https://www.sdbor.edu/Pages/default.aspx

South Dakota Office of Attorney General 
Division of Consumer Protection
1302 E Hwy 14, Suite 3
Pierre, SD 57501-8053
http://consumer.sd.gov/complaintform.aspx

Tennessee
Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
https://www.tn.gov/thec/

Texas
Texas Workforce Commission
Career Schools and Colleges
101 East 15th Street, Room 226-T
Austin, TX 78778-0001
http://www.twc.state.tx.us/svcs/propschools/ps401a.pdf

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752
http://www.thecb.state.tx.us/index.cfm?objectid=C9BD55D4-C5A3-4BC6-9A0DF17F467F4AE9  

Office of Attorney General
Consumer Protection Division
P.O. Box 12548 Austin, TX 78711-2548
https://www.texasattorneygeneral.gov/cpd/file-a-consumer-complaint

Utah
Utah Department of Commerce
Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
consumerprotection@utah.gov
http://consumerprotection.utah.gov/complaints/index.html  

Vermont
Vermont Agency of Education
219 North Main Street, Suite 402
Barre, VT 05641
aoe.edinfo@vermont.gov
http://education.vermont.gov/documents/EDU-VTAOEComplaint_Resolution_for_Postsecondary_Education.pdf  

Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609
AGO.CAP@vermont.gov
https://www.uvm.edu/consumer/?Page=complaint.html  

Virginia
State Council of Higher Education for Virginia
101 North 14th Street, 10th Floor
James Monroe Building
Richmond, VA 23219
communications@schev.edu
http://www.schev.edu/index/students-and-parents/resources/student-complaints

Washington
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
info@wsac.wa.gov
http://www.wsac.wa.gov/protecting-education-consumers  

Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
P.O. Box 43105
Olympia, WA 98504-3105
360-709-4600 workforce@wtb.wa.gov
http://www.wtb.wa.gov/PCS_Complaints.asp

Washington State
Office of the Attorney General
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504-0100 https://fortress.wa.gov/atg/formhandler/ago/ContactForm.aspx?subject=Consumer%20Protection https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx

West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd, East, Suite 700
Charleston, WV 25301

West Virginia Office of the Attorney General
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
Consumer Protection Hotline: (800) 368-8808
complaint@wvago.gov
http://www.ago.wv.gov/consumerprotection/Pages/default.aspx  

Wisconsin
State of Wisconsin Educational Approval Board
431 Charmany Drive, Suite 102
Madison, WI 53719
eabmail@eab.wisconsin.gov
http://eab.state.wi.us/resources/complaint.asp

Wyoming
Wyoming Department of Education
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002
edu.wyoming.gov
http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf  

Office of the Attorney General
Consumer Protection Unit
Kendrick Building
2320 Capitol Avenue  
Cheyenne, WY 82002
http://ag.wyo.gov/cpu/consumer-complaints  

This list includes contact information for all 50 states, the District of Columbia, and Puerto Rico and should not be construed as informative of what agencies regulate the institution or in what states NEIT is licensed or required to be licensed.

NEIT strives to keep this list current but it is possible that a state’s complaint process or contact information may change without NEIT’s awareness. If the information given for your state is inaccurate, or if you are having difficulty contacting an agency in your state, please contact NEIT’s Office of Student Support Services (401) 739-5000 Ext. 3441 or ssuport@neit.edu for assistance.
 

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