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Automotive Service Management

Automotive Service Management

Bachelor's Degree Online

Faculty and Accreditation: Automotive Service Management Online

Online and Hybrid Degree

Program Faculty

In the Automotive Service Management program, you’ll be engaged by Automotive and Business faculty who are leading practitioners of the profession. New England Tech brings together top specialists from the public sector and from industry, as well as from academia. 

Paul Harden, MBA, Program Director & Chair, Transportation Technologies Department

Paul has been the chair of the Transportation Technologies Department at New England Tech since 2015.  Paul brings to NEIT many years of experience in both the public and private sectors. He served the Rhode Island Economic Development Corporation (RIEDC) where, most recently, he was the Manager of Workforce Development and Business Services & Sector Lead for Marine Trades, where he assisted companies with workforce development, addressed operational and regulatory challenges, and developed training programs.

Prior to his position at RIEDC, Paul coordinated the state’s responsibilities for the America’s Cup World Series, overseeing public safety, logistics, transportation, and security for the event with over 30 public and private entities. Paul is also a partner in a Ford dealership in Camden, NY, where his company won Ford’s President’s Award for customer service and sales in 2010 and 2012.

Paul earned a MBA from Boston University and a Bachelor of Arts Degree in Political Science from Hobart College. He serves on numerous boards and committees, including the Workforce Partnership of Greater R.I., the R.I. Marine Trades Association, the Northeast Economic Developers Association, the R.I. Hospitality Education Foundation, the Governor’s Commission on Disabilities Employment Committee, and the R.I. Disability Business Enterprise Committee.

Christine Stevens, MBA, Associate Professor and Chair, Business Management Department

Christine joined NEIT as an adjunct faculty member more than 14 years ago and quickly became a full-time faculty member in the Business Management program focusing on marketing, management and the use of technology in the workplace. Prior to joining NEIT, Christine spent 17 years in sales and marketing working for major corporations that included NCR Corporation, AT&T and GE.

Christine holds a Master’s degree in Business Administration from the University of Rhode Island and dual Bachelor of Science degrees in Marketing and French from Pennsylvania State University. Currently she has completed coursework and is beginning her dissertation for a Doctorate in Educational Leadership (Ed.D.) at Johnson & Wales University, which she expects to complete in the spring of 2017.

Chris Bannister, MS, Professor

Chris has been a passionate educator in the automotive field for over 31 years.  He holds an MS in Curriculum and Technology Education from Rhode Island College, as well as a variety of professional certifications, including ASE, AERA, ABYC, and MACS.

Chris has developed training proposals and/or curriculum for the Bermudian government, the Turks and Caicos Islands, The American Boatbuilders and Repairs Association, Manheim Corporation, AAA of Southern New England and the State of Rhode Island.  He's served on the Board of Directors for the Ocean State Clean Cities Coalition, and the National Alternative Fuels Consortium.     

Chris was instrumental in the development of New England Tech's Automotive Service Management B.S. degree offering, which launched in 2006. 

Ray Stevens, Assistant Professor

Ray has over 30 years experience with dealership fixed operations management, including parts, service, and collision management.  His career has spanned many of New England's largest dealerships in foreign, domestic, and luxury brands.   He's completed countless automotive OEM courses and seminars, as well as NADA training and seminars, as well as ASE certification.  

Ray has been teaching Automotive Service Management at New England Tech since 2006. He holds a BS in Marketing Management from Roger Williams University and is expected to complete his M. Ed from Rhode Island College in 2017.    

Sean Trainor, MBA

Sean brings extensive industry experience to New England Tech, including manufacturing and testing safety critical components for automotive OEMs. His expertise includes profit and loss responsibility, operations management, project management, continuous improvement initiatives, cross functional team building, and business development in a highly competitive, global environment.  

His industry experience is complimented by his education. He earned his M.B.A. from the F.W. Olin Graduate School of Business at Babson College (2004), his B.A. in English from Providence College (1992), and his Secondary Teaching Certification from Providence College (2008). Sean’s education is a unique blend of business management, communication, and instructional pedagogy.


New England Tech is institutionally accredited by the New England Association of Schools and Colleges (NEASC) Commission on Institutions of Higher Education. Accreditation by NEASC is recognized by the federal government and entitles New England Tech to participate in federal financial aid programs. New England Tech also holds many specialized accreditations for its technical programs, including NATEF accreditation for its automotive technology programs.