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Student Complaint Information

Student Complaint Information

Students taking classes at New England Institute of Technology (NEIT) should attempt to resolve any issues or complaints by first using the Student Conflict Resolution Procedure described in the Student Handbook.   For cases that cannot be satisfactorily resolved internally, NEIT is required to provide both current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student’s resident state.

New England Institute of Technology is accredited by the New England Commission of Higher Education (formerly the Commission on Institutions of Higher Education of the New England Association of Schools and Colleges, Inc.).  Accreditation by NECHE applies to the institution as a whole. Information regarding the NECHE complaint process can be found on its website:

Complaints concerning NEIT related to fraud or advertising, approval to operate, quality of education or accreditation requirements should be directed to the Rhode Island Office of the Attorney General, 150 South Main Street, Providence, RI 02903.  

Individuals located outside of Rhode Island (except those located in California or Massachusetts) may also direct complaints to the:

Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Boulevard
Warwick, Rhode Island 02886-1304

Complaints by individuals located in California or Massachusetts should be made to their local state agency (see list below). 

Contact information for all state agencies is available below for students who wish to contact their local state agency.

Alabama Department of Postsecondary Education
Private School Licensure Division 
P.O. Box 302130
Montgomery, AL 36130-2130 

Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505 

Alaska Office of Attorney General
Consumer Protection Unit
1031 West Fourth Avenue, Suite 200
Anchorage, AK 99501 

Arizona State Board for Private Postsecondary Education
1740 W. Adams, 3rd Floor
Phoenix, AZ 85007 

Arkansas Department of Higher Education
Coordinating Board
423 Main Street, Suite 400
Little Rock, AR 72201 

Arkansas State Board of Private Career Education
423 Main Street
Little Rock, AR 72201"

California Bureau for Private Postsecondary Education
PO Box 980818
West Sacramento, CA 95798-0818 (form)

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202 

Office of Higher Education
450 Columbus Boulevard, Suite 510 Hartford, CT 06103-1841 

Department of Consumer Protection
Complaint Center
450 Columbus Boulevard
Hartford, CT 06103 
Consumer Complaint Hotline: 800-842-2649

Delaware Higher Education Office
Townsend Building 
401 Federal Street, Suite 2 
Dover, DE 19901

Delaware Department of Justice Consumer Protection Unit Carvel State Office Bldg.
820 N. French Street, 5th Floor
Wilmington, DE 19801 

District of Columbia
District of Columbia
Office of the State Superintendent of Education
Higher Education Licensure Commission
810 First Street NE, 2nd Floor
Washington, DC 20002

Government of the District of Columbia
Office of the Attorney General 
441 4th Street, NW
Suite 600 South
Washington, DC 20001
OAG Consumer Protection Hotline: (202) 442-9828

Florida Department of Education
Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400 

State of Georgia
Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, GA 30084-5305

State of Hawaii Office of Consumer Protection
Department of Commerce & Consumer Affairs
235 South Beretania St, Room 801
Honolulu, HI 96813-2419 

Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
PO Box 83720
Boise, ID 83720-0037 

Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333, 
Springfield, IL 62701-1377
General Information:
Institutional Complaint Hotline: 217-557-7359 

Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62701
Consumer Fraud Hotlines: 
Chicago 1-800-386-5438, 1-800-964-3013 (TTY)
Springfield 1-800-243-0618, 1-877-844-5461 (TTY)
Carbondale 1-800-243-0607, 1-877-675-9339 (TTY)

Indiana Commission for Higher Education
Attn: Complaints
101 West Ohio Street, Suite 550
Indianapolis, IN 46204-1984 

Iowa College Student Aid Commission
430 E. Grand Ave., FL 3
Des Moines, IA 50309  

Kansas Board of Regents
1000 Southwest Jackson Street, Suite 520
Topeka, KS 66612-1368

Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601

Kentucky Commission on Proprietary Education
300 Sower Boulevard
Frankfort, KY 40601  

Office of the Attorney General
Consumer Protection Division
1024 Capital Center Drive
Frankfort, KY 40601

Louisiana Board of Regents
PO Box 3677
Baton Rouge, LA 70821-3677

Maine Department of Education
23 State House Station
Augusta, ME 04333-0023  

Office of the Maine Attorney General
Attorney General's Consumer 
Information and Mediation Service
6 State House Station
Augusta, ME 04333

Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201

Maryland Office of the Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202  

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108  

State of Michigan 
Department of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing Bureau
Administrative Services Section – Complaint Intake
P.O. Box 30018
Lansing, MI 48909  

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
(651)259-3975 or 1(800)657-3866

Minnesota Attorney General’s Office
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453 (MCCA website) (instructions & form)

Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211 P: 601-432-6185  

Office of the Attorney General
State of Mississippi
PO Box 22947
Jackson, MS 39205 

Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, MO 65102-1469
(573)526-1577 (email)

Montana University System
Office of the Commissioner of Higher Education
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201  

Montana Department of Justice
Office of Consumer Protection
PO Box 200151
Helena, MT 59620-0151

Nebraska’s Coordinating Commission for Postsecondary Education

P.O. Box 95005
Lincoln, NE 68509-5005 

Office of the Attorney General
2115 State Capitol
Lincoln, NE 68509

Nebraska Department of Education
301 Centennial Mall South
P.O. Box 94987
Lincoln, NE 68509-4987 

Nevada Commission on Postsecondary Education
8778 South Maryland Parkway
Suite 115
Las Vegas, Nevada 89123

New Hampshire
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494

New Jersey
New Jersey Commission on Higher Education
Office of the Secretary of Higher Education
1 John Fitch Plaza 
10th Floor, PO Box 542
Trenton, NJ 08625-0542  

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, New Jersey 07102 

New Mexico
New Mexico Higher Education Department
Private Postsecondary Schools Division
2048 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100

New York
Office of College and University Evaluation
New York State Education Department
89 Washington Avenue
Room 960 EBA 
Albany, NY  12234

New York State Education Department
116 West 32nd Street, 5th Floor
New York, New York 10001 

New York State Department of State
Division of Consumer Protection
Consumer Assistance Unit
99 Washington Avenue
Albany, New York 12231-0001
Consumer Assistance Hotline: 518-474-8583 or 800-697-1220 

North Carolina
North Carolina Community College System Office of Proprietary Schools
200 West Jones St.
Raleigh, North Carolina 27603 

North Carolina Department of Justice
Consumer Protection Division
Attorney General's Office
Mail Service Center 9001 
Raleigh, NC 27699-9001 

North Dakota
North Dakota University System
State Authorization
1815 Shafer Street, Ste. 202
Bismarck, ND 58501-1217

North Dakota Consumer Protection Division
Office of Attorney General
Gateway Professional Center
1050 E. Interstate Ave. Suite 200
Bismarck, ND 58503-5574 

Ohio State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481 
Columbus, OHIO 43215-31414 

Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215 

Ohio Attorney General
Consumer Protection Section
30 East Broad Street, 14th Floor
Columbus, OH 43215 

Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
(405) 225-9100 

State of Oklahoma 
Oklahoma State Regents for Higher Education
3700 N.W. Classen Boulevard, Suite 250
Oklahoma City, OK 73118 

Oklahoma Office of the Attorney General
Public Protection Unit 
Attn: Investigative Analyst 
313 N.E. 21st Street  
Oklahoma City, OK 73105 

Higher Education Coordinating Commission 
Private Postsecondary Education 
Office of Degree Authorization 
255 Capitol St NE, Salem, OR 97310 

Higher Education Coordinating Commission
Office of Private Postsecondary Education: Private Career Schools
775 Court Street NE Salem, OR 97301-3827

Oregon Department of Justice
Consumer Protection 

Pennsylvania Department of Education
333 Market Street, 12th floor
Harrisburg, PA 17126 

Pennsylvania Office of Attorney General
Bureau of Consumer Protection
15th Floor, Strawberry Square
Harrisburg, PA 17120 

Puerto Rico
Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900 

Puerto Rico Department of Justice
Apartado 9020192
San Juan, PR 00902-0192 

Rhode Island
Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Boulevard
Warwick, Rhode Island 02886-1304

Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
(401) 274-4400   

South Carolina
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201 

South Dakota
South Dakota Board of Regents
306 East Capitol Ave, Suite 200
Pierre, SD 57501 

South Dakota Office of Attorney General 
Division of Consumer Protection
1302 E Hwy 14, Suite 3
Pierre, SD 57501-8053 

Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243 

Texas Workforce Commission
Career Schools and Colleges
101 East 15th Street, Room 226-T
Austin, TX 78778-0001 

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752 

Office of Attorney General
Consumer Protection Division
P.O. Box 12548 Austin, TX 78711-2548 

Utah Department of Commerce
Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111  

Vermont Agency of Education
219 North Main Street, Suite 402
Barre, VT 05641  

Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609  

State Council of Higher Education for Virginia
101 North 14th Street, 10th Floor
James Monroe Building
Richmond, VA 23219 

Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502  

Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
P.O. Box 43105
Olympia, WA 98504-3105

Washington State
Office of the Attorney General
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504-0100

West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd, East, Suite 700
Charleston, WV 25301

West Virginia Office of the Attorney General
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
Consumer Protection Hotline:(800) 368-8808   

State of Wisconsin Educational Approval Board
431 Charmany Drive, Suite 102
Madison, WI 53719

Wyoming Department of Education
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002  

Office of the Attorney General
Consumer Protection Unit
Kendrick Building
2320 Capitol Avenue  
Cheyenne, WY 82002  

This list includes contact information for all 50 states, the District of Columbia, and Puerto Rico and should not be construed as informative of what agencies regulate the institution or in what states NEIT is licensed or required to be licensed.

NEIT strives to keep this list current but it is possible that a state’s complaint process or contact information may change without NEIT’s awareness. If the information given for your state is inaccurate, or if you are having difficulty contacting an agency in your state, please contact NEIT’s Office of Student Support Services (401) 739-5000 Ext. 3441 for assistance.